So now we have a blog, a Twitter account, and a Facebook account. The single most difficult thing to convince clients to do once they have these accounts is to turn the comments ON.I know: it's scary. People might say things you don't want to hear. They might complain.
But they might not.
Interaction on your blog and on Facebook is important. Getting people talking is what gets people coming back.
Suggestion: turn the comments on.
My comments have always been on, by the way. So I am ready for the next part of having a conversation.
Suggestion: invite people to comment.
It's not enough to merely let people respond to you. You need to ask them to respond to you. Some people have opinions they are happy to share no matter what, but others need to feel invited.
What's your personal opinion on comments? Do you leave them for other people? Do you tend to respond more when they ask you to? Are you afraid of what people will say? Please share!
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